Your Communications System
3CX is a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers - anywhere, anytime.
Instant Messaging and Chat from your desktop app , Web or Mobile app.
Multifunctional web app with inclusive UC features
3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website or WhatsUP with the 3CX Live Chat
Make and take calls from anywhere
● Answer WhatsUp messages
● Video Conferencing
● Conference Calls
Encrypted
and Secure
Work from anywhere
Next Level Communications
Chat with your customers on your website
Create Chat queues
Answer from your webclient or 3CX App
Transfer chats to other team members.
Elevate a chat to a call or a video with a click
Chat reporting available
Chat monitoring feature for Managers!
Integrated Video Conferencing
Free for up to 250 participants
Initiate with a single click
Video conference dial-in
Create as a conference or a webinar
Remote control assistance for quick & easy troubleshooting
Pre-upload PDFs before meetings
Includes a whiteboard
Share your screen
Polling tool
Record your videos
Includes chat
Call journaling
Creates a new customer record for new numbers
Saves agents time searching
Chat journaling when using 3CX Live Chat
Call logging in your CRM records - even when using 3CX Apps!
3CX CRM integration can improve customer satisfaction, increase staff productivity and save you time. It supports all major CRMs including Salesforce, Microsoft Dynamics, Hubspot and more!
CRM Integration
Switchboard and wallboard
Call Center Reporting – user activity, team queue, SLA and more!
Queue Strategies and real-time statistics – round robin, hunt by threes and more
Call & Chat Monitoring available for Managers
Integration with Microsoft 365
CRM integration with popular CRMs – Salesforce, Freshdesk and more
3CX CRM API to develop your own CRM integration
Call Recordings
The 3CX Call & Contact Center
With 3CX you get advanced call center features. Increase your customer service, sales, boost productivity and offer support with 3CX’s contact center technology.
Security & Backup
Increased secure web server configuration
Automatic detection & blacklisting of SIP attack tools
Global IP Blocklist automatically updated for participating PBXs
Traffic to 3CX apps is encrypted via the 3CX Tunnel
Voice traffic is encrypted via SRTP
Automatic generation and management of SSL certs
Qualys labs A+ rating and Immunilabs A Rating
Automatic failover for instant backup
Encryption between browser and the website ensured via HTTPS
Limit access to 3CX management console based on IP
When it comes to VoIP security, 3CX sets the standard. 3CX’s inbuilt security features have been exclusively developed to protect your PBX system from attacks.
Call routing based on customer authentication
Automatic outbound dialler
Callback scheduler
Credit Card Authentication
Phone Orders
Surveys
Automated Text to Speech & Speech to Text in 120 languages
By utilising 3CX’s Call Flow Designer you can handle incoming calls effectively, efficiently and much faster. Here are just a few examples of how 3CX can improve your customer service:
Call Flow Designer