Multi-level IVR (Interactive Voice Response) is a telephone technology that allows customers to interact with the company’s host system through configurable voice menu options, in real-time, using DTMF tones, without the need for human intervention. IVR systems allow you to record customized greetings and prompts for a personalized customer experience.

Call Queues allow calls to be queued, so that agents can take calls when they are available. If all agents are busy, calls are kept waiting until an agent is available.

BLF (Busy Lamp Field) is a light on an IP Phone or a colored indicator next to a name in a softphone or web client, that tells you whether another extension connected to the same PBX is busy or not.

Voicemail-to-text allows you to easily transcribe voicemail to text.

3CX is capable of catering for all countries, and can even define partial, or half day holidays. You can set specific hours of a single day as a holiday and this can cater for partial day holidays, for example Christmas Eve, which a lot of companies worldwide provide this as a partial holiday.

It is possible to set the template reports to run on a scheduled basis. Setting reports to run on a scheduled basis ensures efficient use of time. System administrators can configure the reports to run on a daily, weekly, monthly, or custom basis. The reports can then be sent to an individual or group of email addresses.

User can barge in to calls made by group members.

Setup Microsoft integration to sync users, enable SSO and contact/calendar sync depending on Microsoft subscription and 3CX Edition.

3CX can integrate with any CRM that has a REST API to match an email or a number to a customer account in your CRM, helpdesk or ticketing system.

Call Recording allows you to record calls depending on the nature of the corporation. The way calls are recorded may differ.

Hot Desking allows local or remote (via SBC) connected IP Phones to be used by multiple users, one at a time.

You can send and receive SMS and MMS messages from within 3CX, avoiding the need for staff to give out personal mobile numbers.

(Up to 100 participants)

Video Conferencing allows for effective, face to face communication and collaboration with colleagues and customers no matter where they are. With 3CX, your invitees can seamlessly join meetings with absolutely no login or sign up. All they need is your meeting link. They can join in-browser on Chrome or Firefox, or use one of the free video apps for Android or iOS.